Website Care Plans | Riyo Studio

01Care plans

We check it before it breaks.

Three ways to look after a website. Start with the one that fits. You can move up or down any month.

When your site goes down
Usually you hear it from a customer.
With us an email reaches you within about 10 minutes, day or night.
When something is wrong
Usually nobody tells you until a customer notices.
With us every month we check 87 things and tell you exactly what to fix. On Premium care, we fix it.
When you need a hand
Usually a ticket, a queue and someone new each time.
With us you reply to your report and we answer. We know your site.

Riyo Site Monitor

We watch. You fix.

For owners who have someone to fix things, and want to know the moment something's wrong.

A$9.99 a monthOr A$99 a year, two months free · first 14 days free

Checked every 5 minutes. If it goes down, an email within about 10 minutes, and again when it's back
Daily checks for hacking, Google warnings and a working secure connection
A warning before your certificate (14 days) or your domain (30 days) runs out
WordPress plugins, theme and version checked daily for known security holes
A weekly summary, and a check of your home page every month

Nothing to install and no logins. We only need your web address.

Start my free trial

Most owners start here

Care plan

For the website you have.

Know what's wrong before your customers do. Every month we check your site properly and tell you exactly what to fix.

A$59 a monthOr A$590 a year, two months free

The in-depth audit costs A$49 on its own. Here it runs every month, with Site Monitor and our review included.

Everything in Site Monitor, plus:

The full audit every month: 87 checks on up to 20 pages, in a real browser
Anything serious is looked at by us before it reaches you
Your problems in order of importance, in plain words
For each one: fix it yourself, send it to your developer, or have us fix it for a fixed price
What's fixed and what's new since last month, and Check again now after a fix

No logins. If you ask us to fix something, you add us as a helper for that job only. Month to month, cancel anytime. No lock-in.

Start my plan

Premium care

We take it over, or rebuild it.

We review your site, decide with you whether to take it over or rebuild it, and then look after all of it.

Quoted after a free reviewA one-off setup and one monthly price, in writing

Everything in the care plan, plus:

We fix what the checks find, at no extra cost
You stay the owner of every account. We're added as a helper
WordPress, theme and plugins updated monthly, backup first, rolled back if anything breaks
Daily backups kept away from your host
Up to 2 hours of changes a month, done within 1 business day
Email protection, and your enquiry form tested every month, or daily if we rebuilt it
If we rebuild it: hosting included, every version kept, no plugins to go out of date
Notice your site is down before our email reaches you? That month is free
Anything urgent looked at the same business day

Plus holiday reminders, changes by photo or voice note, your website passport, and help getting your logins back from an old developer.

Talk to us about it

English and Arabic? On Premium care we can keep both versions of your site in step. Mention it when you talk to us.

02Already have someone?

Questions to ask whoever looks after your site now.

Most owners never ask these. A good developer can answer every one straight away.

If my site were hacked tonight, how quickly could you bring it back, and from a backup how old?Covered by Premium care
Is my domain registered in my business's name, or in someone else's?Covered by Premium care
When does my domain renew, and is it locked so nobody can move it away from me?Checked by the monthly audit
Who has admin access to my website, hosting and domain right now, including people who no longer work with us?Covered by Premium care
Can someone send an email that looks like it came from my business?Checked by the monthly audit
If my enquiry form stopped sending today, how would anyone find out?Covered by Premium care
Which plugins or add-ons on my site have known security holes right now?Checked by the monthly audit
Are there files on my site that anyone can download, like old backups, test copies or settings files?Checked by the monthly audit
How long does my home page take to appear on a phone, and does Google count it as slow?Checked by the monthly audit
Does my privacy policy name every tracking tool my site actually uses?Checked by the monthly audit
If you stopped working with me tomorrow, could someone else take over without starting again?Covered by Premium care

If they can answer every one, you may only need Site Monitor. If they can't, the care plan's monthly audit checks the ones marked, and Premium care covers the rest.

03Which one do I need?

Alerts, or someone who reads them?

Site Monitor at A$9.99 and the care plan at A$59 answer different questions.

Compared	Site MonitorA$9.99 a month	Care planA$59 a month
The question it answers	Is my site up and safe right now?	What's wrong that nobody has told me, and what should I fix first?
What it looks at	Your home page and a few others	Up to 20 pages, visited in a real browser
How deep	The alarms: down, hacked, a Google warning, an expiring certificate or domain, WordPress security holes	The same alarms, plus 87 checks every month: security, exposed files, email, Google, speed and privacy
Who's involved	Fully automatic	Anything serious is looked at by us before it reaches you
What you get	An email when something breaks	A to-do list in order of importance, with the exact fix for you or your developer, or a fixed price from us

Real problems the monthly audit finds

None of these sets off an alarm, so Site Monitor won't mention them. The care plan shows each one, with the fix.

A backup of your whole site that anyone can download
Email open to spoofing, so a scammer can send invoices that look like they came from you
A form on an inner page sending customer details insecurely
Twelve pages with no Google description, so they show badly in search results
Template text from when the site was built, still live on a page

See a real audit report

And Premium care?

For when you'd rather we fixed and looked after all of it. We take your site over, with you still the owner of every account, or rebuild it.

04Premium care

How we take over a site we didn't build.

It doesn't matter who built it. Before we promise to look after a site, we make sure we know it and can keep it safe.

01
A free review

We run the full audit and look through your site by hand: what it runs on, how old it is and what's already wrong. You get a written quote with a one-off setup and one monthly price.
02
You stay the owner

You add us as a helper on your website, with our own login, the way your platform is designed for. You choose what we can reach, nobody shares a password, and you can remove us any time.
03
Setup week

We take a full backup before touching anything, write your website passport, tidy up who has access, fix what the review found and set up the checks and backups.
04
Every month after

Your site starts clean, so fixes are included from here on. Updates, your changes and a report every month.

How you add us

WordPress	Add us as a user with the Administrator role, which WordPress needs for updates. For your hosting, use your host's invite option without billing access, so we can bring the site back even when WordPress itself is down.
Wix	Invite us under Roles & Permissions, with a role that can edit the site but not billing.
Squarespace	Invite us under Permissions, without billing access.
Shopify	Approve our collaborator request, choosing only the permissions the job needs.
Your domain	Most domain companies let you add a user while you stay the owner. If yours doesn't, we'll walk you through it on a call.

Your business stays yours

You stay the owner of every account. We're added as a helper, never as the owner and never with billing
We only work on your website. We don't need your email inbox, bank, accounting or any other system
Your customers' details stay private. We don't copy, keep or share them, and only open them if a fix needs it
Every change we make is listed in your monthly report
You can remove us any time. If you leave, we hand everything back and remove ourselves

Does your old developer hold your logins?

It's common, and it's the first thing we sort out. We help you get your domain, hosting and Google accounts back in your own name, step by step. If a previous developer won't help, it takes longer, so we promise help rather than a date.

Sometimes the answer is no

If a site runs pirated themes or plugins, its host keeps no backups, or it's too far gone to keep safe, we'll tell you so and suggest a rebuild instead.

05The fine print

What's included, exactly.

Fixing what the care plan finds: Every problem comes with step-by-step instructions that you or your developer can follow. If you'd like us to do it, we quote a fixed price before starting, and you add us as a helper for that job only, and remove us when it's done.
What if nothing needs fixing?: A clean audit is still worth having: it's proof in writing that your site is healthy, and the monitoring keeps running all month. You're month to month either way, so you can cancel anytime if it stops earning its place.
Fixes included, on Premium care: Included: bringing your site back online, or chasing your host when the fault is theirs; cleaning up a hack and closing the way in; rolling back an update that broke something; a broken form, page, link or image; certificate and domain settings. Not included: redesigns and new features, which we quote first; problems inside a paid app someone else makes, where we contact its support for you; anything your platform doesn't allow.
Changes, on Premium care: Small changes like text, photos, prices, menus, opening hours and the odd new page, up to 2 hours a month. Most take 10 to 20 minutes. If something is bigger than your monthly time, we tell you and quote it before starting. Unused time doesn't carry over.
"You hear from us first": On every plan we check your site every 5 minutes. If it doesn't answer two checks in a row, an email goes to you automatically, usually within about 10 minutes. On Premium care, if you tell us your site is down before that email reaches you, we waive that month's fee.
Before Premium care starts: Every site is reviewed first, for free. Anything already broken is fixed during a one-off setup, quoted before anything starts.
Leaving: Every plan is month to month, with no lock-in. Your domain, content and accounts stay in your name. On Premium care your website passport lists everything, and if you leave, we hand it all over.
Prices and GST: Site Monitor is A$9.99 a month or A$99 a year. The care plan is A$59 a month or A$590 a year. Premium care is quoted after a free review. Prices include GST for Australian customers, and you get a tax invoice. Website running costs are generally a deductible business expense, and GST-registered businesses can usually claim the GST back. Your accountant can confirm for your business.

06Questions

Before you start.

Do I need a new website to start?

No. Site Monitor and the care plan work with the website you already have, with no logins. Premium care takes it over, or rebuilds it if that's the better call.

My website was built by someone else. Can you still look after it?

Yes. On the care plan we check it every month and tell you exactly what to fix. On Premium care you add us as a helper on your website, you stay the owner, and we take it over and look after all of it.

Is there a contract?

No lock-in contract. Plans run month to month, and you can stop whenever you like. You can also move to a different plan any month.

Who owns my website?

You do. Your domain, your content and your accounts stay in your name. If you ever leave, we hand everything over.

Do you look after websites outside Australia?

Yes. We're based in Perth, Western Australia, and look after websites for businesses anywhere, including Saudi Arabia, the UAE and Qatar, in English and Arabic.

Not sure which plan fits?

Send us your web address. We'll look at your site and tell you which plan fits.

Ask us which fits Check my website free

Looked after, every month.

When your site goes down

When something is wrong

When you need a hand